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BOX_HEADING_CATEGORIES |
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Knowledge Base |
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We Gladly Accept |
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| Read Our FAQ |
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Frequently Asked Questions (FAQ) : BestGroomingTools.com | | - When will my order be processed?
- What forms of payment do you accept?
- Is my transaction secure?
- How do I order?
- Do you ship to countries other than the United States?
- Who do you use for shipping?
- How long will it take for my order to arrive?
- My order has shipped but it has not arrived. What do I do?
- I have received a Courier Card for my missed delivery. What do I do with it?
- My order arrived but seems to be damaged/defective. What do I do?
- I need to return a non-defective product to you. How do I do this?
- I want to change my Order or Account. How do I do this?
- My Order status says On Hold. What does this mean?
- I need an invoice for my order. Where do I get one?
- When is my credit card charged?
- When will my order be processed? [BACK TO TOP]
Orders are processed and shipped within 24 hrs Monday to Friday. Orders received over the weekend will be processed and shipped on Monday.
- What forms of payment do you accept? [BACK TO TOP]
Currently we only accept online payments via Credit Card only. The following cards are accepted: - Visa
- Mastercard
- Discover
- American Express
- Is my transaction secure? [BACK TO TOP]
All account information you use or supply us on our web site when ordering or tracking products is completely secured using 128-bit SSL encryption. We also take extra security steps to ensure that no third party can gain access to your personal information.
- How do I order? [BACK TO TOP]
- Find the items that you want to order.
Use the Search Bar at the top if you know the products name or part number, or browse products in the categories to the left. Every product has a product information page, with detailed technical specifications. - Add the items to your shopping cart.
Click Add to Cart on a product information page or Buy Now on a product list to add the item to your shopping cart. You can find information of what is contained in the shopping cart at the top of the page. From the shopping cart you can remove items or proceed to checkout. After added items to your shopping cart you are ready to place your order, click Checkout to continue. Once your Account is created you will see the actual delivery costs and your order total including all costs and charges. Then simply follow the onscreen instructions to complete your order.
- Do you ship to countries other than the United States? [BACK TO TOP]
Currently we only ship to addresses within the United States.
- Who do you use for shipping? [BACK TO TOP]
You may choose UPS Ground Service (United Parcel Service) or USPS (United States Postal Service) during the checkout process. Please note that UPS will not deliver to Post Office Boxes. When these services are not offered or are impractical based on the destination or the size/weight/contents of the parcel being shipped, we will use the Most Practical Means.
- How long will it take for my order to arrive? [BACK TO TOP]
Orders are shipped from Patchogue, New York. Most orders are delivered within 2-6 working days.
- My order has shipped but it has not arrived. What do I do? [BACK TO TOP]
Once we ship your order you will be sent an email informing you that your order has shipped. This email will also include a tracking number so you can check the in-transit status of your order. When you receive this email the ownership of the order becomes yours. Therefore we do not track orders unless you inform us that a said order has not arrived. If your order is late in arriving, you must contact us immediately. If you fail to do this we will not know your package has been delayed, as we consider all shipped order as delivered unless otherwise informed.
- I have received a Courier Card for my missed delivery. What do I do with it? [BACK TO TOP]
If you were not available to take receipt of your order at the time delivery was attempted, you will have had a Courier Card left with information regarding your order. Please follow the instructions on the card in regards to receiving your order. Once the courier has attempted delivery, you then become responsible for either rearranging delivery of your order, or you may have to go to your local Couriers depot and collect your items. Failure to do this within a certain time frame may mean your order is returned to us, at which point we will have to charge you again to redeliver the order.
- My order arrived but seems to be damaged/defective. What do I do? [BACK TO TOP]
We want to be sure that the products you order will perform according to the manufacturer's specifications, without defects, straight out of the box. Since defects do occur upon occasion, all defective products may be returned for credit or for replacement at our discretion. The product must be defective upon receipt or upon first use. Any defect that occurs after the product has been in use is not returnable to us.
To return a defective product to us simply refer HERE for further instructions to arrange shipment back to us. You must contact us within 7-days of receiving the product if you wish to make a return.
- I need to return a non-defective product to you. How do I do this? [BACK TO TOP]
All non-defective/damaged returns must be made within 14-days of receiving the product and must be FACTORY SEALED, in new and resalable condition, and include original packaging with all unmarked manuals, accessories, and warranty cards. Non-defective returns will be reimbursed to your Credit Card. You will also be responsible for the return shipping of non-defective products.
For further info or to return a non-defective product to us simply refer to the instructions HERE to arrange shipment back to us. You must contact us within 14-days of receiving the product if you wish to make a return.
- I want to change my Order or Account. How do I do this? [BACK TO TOP]
If you need to make a change to an Order (including cancellation, adding an item to it, removing and item from it or changing the Delivery Address), then please contact us via the form on our contact page.
If you need to make changes to your account you can do this yourself by logging in and going to Edit Account.
- My Order status says On Hold. What does this mean? [BACK TO TOP]
If your order has been placed On Hold it usually means there has been a problem processing your order. This may be due to billing information not being verified, wrong expiry date entered, or any number of other reasons. As such we would ask you to contact us via email at your earliest convenience.
- I need a receipt for my order. Where do I get one? [BACK TO TOP]
A full sales receipt, including a detailed listing of all products, associated product numbers and price will be sent along with your order.
- When is my credit card charged? [BACK TO TOP]
Your credit card is charged when you place your order. | | | |
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